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Cancellation & Refund Policies

Equipment Rentals:

For a full refund cancellations must be made 11 days in advance. Cancellation fees will be 1/2 the rental price if made 5-10 days before reservation date, and will be the full rental price if canceled less than 5 days before reservation date.

Guided Trips:

For a full refund cancellations must be made 31 days in advance. Cancellation fees will be 1/2 the rental price if made 30-11 days before reservation date, and will be the full rental price if canceled within 10 days of the reservation.

Credit cards are held for security deposit and cancellation fees.

Rafting will take place regardless of rainy or windy weather. Only in the instance of real weather hazards, such as lightning, severe storms or flooding, will reservations be canceled. Weather hazard determination is at Rill's discretion. In the event of a cancellation by Rill's, there will be no fees charged.