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Cancellation & Refund Policies

Equipment Rentals:

Cancellations made 10 days in advance will receive a 100% refund
Cancellations made 5 days in advance will receive a 50% refund.
Cancellations made within 5 days will be charged in full.
Credit cards are held for security deposit and cancellation fees.

Guided Trips:

Cancellations made 30 days before the trip will receive a 100% refund.
Cancellations made 10 days before the trip will receive a 50% refund.
Cancellations made within 10 days of the reservation will not receive a refund.
Credit cards are held for security deposit and cancellation fees.

Rafting will take place regardless of rainy or windy weather. Only in the instance of real weather hazards, such as lightning, severe storms or flooding, will reservations be canceled. Weather hazard determination is at Rill's discretion. In the event of a cancellation by Rill's, there will be no fees charged.